Essay on Business Etiquette
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Business Etiquette
As your career progresses, you develop skills which are respected and expected,
professional etiquette. Professional etiquette builds leadership, quality, business, and
careers. It refines skills needed for exceptional service. Whether you are an executive
or just starting out, a seminar in Professional business etiquette, nationally and
internationally will definitely be beneficial to you.
Without proper business etiquette, you limit your potential, risk you image, jeopardize
relationships that are fundamental to business success. Etiquette, formerly perceived as
soft skills, business professionals have found that etiquette influences their success
because it differentiates them in a competitive market. Honors commitments to quality
and excellence. Etiquette enables them to be confident in a variety of people from many
cultures. Etiquette also modifies distracting and unacceptable behavior and develops
admired conduct (Klinkenburg.)
Why should we be concerned about etiquette issues in the business arenas of the
90s? Basically because diversity, based on gender, cultural background, age, and degree
of experience in today's business, creates a clash of standards and behavioral
expectation. Not only is these differences internationally a concern, but also a concern
among the relationships of Americans. Finally globalization has changed the way we do
business, demanding new levels of expertise in dealing with people (Klinkenburg.)
Rude business etiquette goes on daily in our country. Sometimes it is so common,
people start to perceive it as normal behavior of our society. As stated before, proper
business etiquette will get you farther, just that extra step will lead you to better business
and better relationships. One of the most observed behaviors in United States is
telephone rudeness. For instance, not returning telephone calls, taking calls in meetings,
and not identifying yourself on the phone. The standard rule in business is to return
routine phone calls within 24 hours and to apologize if the call is later. Return phone
calls, fax, write a note or have your staff call, but do get back to people. It is an
expected professional gesture to identify yourself when you place a call. Say your name,
the company or business you represent to take people off the spot. Then state the
nature of you call. If you do not identify yourself, expect to be asked and do not take
offense.
When answering telephone calls, your expected to make a connection promptly when a
call comes in. This is more than a form of courtesy; prompt telephone service suggests
to callers an efficient company. The appropriate telephone greeting conforms with the
time of day and then the policy of the company - for example, "Good afternoon, The
Smith Company," or , "Good afternoon, Procter and Gamble." Knowing that he/she has
the right number, the caller merely has to ask for the individual he/she is calling.
Anyone who has a visitor in his office should avoid making calls, unless they are
pertinent to the business being discussed.
As for incoming calls, when the individual who is you guest is very important, or the
subject of your discussion is involved, tell your secretary not to put through any but the
utmost urgent calls that come in for hem/her even when he/she has a guest, because the
alternative is a long list of calls to be made afterwards. If call do come in, excuse
yourself to your guest and make the telephone conversation as brief as possible. Do not
continue your conversation with your guest as you pick up the receiver; finish what you
are say first and then pick it up (Parker .)
Interruptions are another complaint that is commonly observed as rude business
etiquette. These rude interruptions are of conversations, of work, and by telephone. Let
people finish their sentences and their thoughts. Never presume to know what they will
say or how they should say it. Develop the judgment to detemining whether to rush a
person in expressing themselves or allow them time to talk (Hilkenburg )
you can interrupt people if they begin to ramble, discuss unrelated work incidents, or
keep you from performing your necessary work. If someone else interrupts anther in
your presents, interrupt them to say, "Now, wait a minute, I want John to finish his
thought." Always remember people and their opinions deserve respectful consideration
(Hilkenburg.)
Inappropriate business appearance is also neglected in our society often people
disregard the importance of appearance, but it does influence peoples perceptions of
you. Excessive hairstyles, makeup, jewelry, and fragrance detract from the professional
image, as do worn, spotted, or ill-fitting clothing. Dress not to distract, but to accomplish
your professional goals. Yet clothing and visual image is a backdrop, not a feature, for
your professionalism. Your professional appearance matters. To some, this may be the
most obvious thing in the world. But you would be surprised how many people arrive for
job interviews or client meetings dressed like a bike messenger ( Richardson 190.)
Certain dress is accepted in different organizations and in different part of United
States. There are 3 rules about your professional appearance that remain consistent:
1. If you want the job, you have to look the part
2. If you want the promotion, you have to look promotable
3. If you want to be respected, you have ?????
you may have heart the saying, "If you want to move up, dress like the person two
levels ahead of you. You are going to command more respect if you dress professionally
and are well groomed. if you dreamlike a slouch, you will be treated that way
(Richardson 191.)
many offices are moving toward casual Fridays. Casual dress generally means "nice"
casual. Be comfortable, but remember you are still at work and are representing
yourself and the organization. Appearance and norms vary among industries and around
the country. It is the work that shows how creative you are, not how you dress. Dress
to honor the position you occupy, if not yourself (Richardson 191.)
Lack of appreciation is also over looked in professional etiquette. Take time to show
your appreciation towards clients, colleagues and supervisors. It could be in the form of
a thank-you note for a nice evening, conduct above and beyond, favors, or support.
Included in neglected appreciation is ignoring RSVP's. Other surrounding RSVP's are
lackluster acceptance, "I am not sure if I can come or not," or "I will if I can." Always
remember to show your appreciation to others, no matter how small.
Remember the Golden Rule, "Do unto others as they would have you do unto them."
Being consistently late and not honoring peoples time is also considered
unprofessional etiquette. Most everyone forgive occasional lateness with a reasonable
explanation, but everyone tires of the person who is consistently late for appointments,
who starts meetings 15 minutes late, who exceeds deadlines for reports or deliveries,
and who gives short notice for work to be done or meeting to attend. In the American
culture, time is considered a commodity, if you are neglecting the clients time, you are
neglecting their finances (Hilkenburg.)
Time really is money and organizations spend it in different ways. Some expect you
to account for every moment. Advertising agencies, law firms, and some other types of
business bill clients at an hourly rate for you time. Others may allow you to come and go
as you please, as long as the job is completed.
Introductions are a common and important event in every business setting. Knowing
a few basic facts about introductions will help you master the art of introducing people
correctly.
Many introductions usually involve people who are meeting for a reason, or whose
meeting has some business connection. Sometimes it is helpful, if not essential, to add a
few words of explanation to your introductions, so each person is made aware of the
business connection with the other. It is more important to be cordial in making
introductions, and to get names and titles correct, than it is to absolutely correct in the
introduction procedure. A natural and simple introduction that may slightly violate the
rules is better than a awkward effort to be proper.
Who is to be introduced to whom? In introducing a man to a women, the basic rule is
that a man is presented to a women, even if she is younger than he is. In business, other
exceptions are sometimes made when other elements of rank or status are a strong
factor. For example, when a make executive is meeting hes new female assistant, his
authority is so direct, and basic that it is logical to introduce her to him. But it would also
be correct to follow the basic rules and present him to her.
Present younger persons to older ones. If other factors are equal, including sex, you
would most likely present a younger person to his or her senior in age. However, where
two women are concerned, it is more tactful not to draw attention to the fact that one is
older, unless the age is a considerable one.
Present a person of lower rank to his/her superior. If two people are of the same sex,
and not widely rated by age, introduce the person of lower rank to his supervisor.
The basic forms of introductions: here are acceptable ways of introducing one person
to another:
(most formal) Mrs. Smith, may a I present Mr. Crane?
(less formal) Mrs. Smith, may I introduce Mr. Crane?
(informal) Ann Smith, I would like you to meet Bill Crane.
The first two examples often are pronounced as statements, not as questions. If you
would like to make less distinction in who is being presented to who use forms as "this
is" or just the pronouncing of names.
If it should happen that you mention first the name of the person of lesser importance
do not become flustered, simply alter the wording: "Mr. Crane I would like...
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Business Etiquette
Table of Contents
Importance of Etiquette………………………………………………………..Page 1
The Effects of Social Etiquette on the Business World…………………
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