Communication Management Essay

While the free essays can give you inspiration for writing, they cannot be used 'as is' because they will not meet your assignment's requirements. If you are in a time crunch, then you need a custom written term paper on your subject (communication management)
Here you can hire an independent writer/researcher to custom write you an authentic essay to your specifications that will pass any plagiarism test (e.g. Turnitin). Waste no more time!

Choosing a topic for this paper was very difficult. Many topics seemed very interesting, but after reviewing many topics the choice was clear. I also took into consideration the fact that we would be presenting these topics to the class. So, I choose the communication process. It is very important in management. Having been a manager for three years, I felt I would be able to explain this topic well to the class.

Communication is the process of transmitting information and meaning. It is important for managers to develop their communication skills, because it is one major skills needed by managers. The management roles, which are interpersonal, informational, and decisional and the management functions, which are planning, organizing, leading, and controlling all require communication.

There are many types of communication. The first one I would like to communicate is vertical communication. The definition of vertical communication is the flow of information both downward and upward through the organizational chain of command. Some also refer to it as formal communication. Downward communication kind of speaks for itself; top-level management produces decisions that are communicated down to tell employees how to perform their job.

When working at Borders Books as an assistant manager I experienced a lot of downward communication. The president, vice president, top-level managers, etc. would communicate a decision to my general manager. My general manager would then communicate that decision to the assistant managers, which I am one of. Our job would be to install this communicated decision to all of the employees. If the decision was communicated well, this form of communication worked well, if not it did not.

The next kind of communication I would like to cover is upward communication. This is when employees send a message threw the chain of command, to the managers. This type of communication is very good for employees because they feel they are being noticed in the organization. Managers also benefit from this because they learn more about the organization.

While working at Borders, I experienced quite a bit of upward communication. Employees liked taking their messages to me, I was seen as

one of the managers that listened. I would also try to meet their needs by communicating these messages to my general manager. I felt this was a benefit for me, because I was very informed of what was going on in the organization from the employee's point of view.

The next kind of communication is horizontal communication. Horizontal communication is defined as the flow of information between colleagues and peers. Although it is a form of formal communication, it does not follow a chain of command. Horizontal communication happens when persons of equal rank, if you will, communicate to each other.

While working at Borders, horizontal communication was used more than any other communication. People of the same rank would always communicate their problems to one another; the weed threw them and sends the most important messages up the chain of command. I feel this type of communication is good to have in an organization. Without it I don't think problems would be solved very easily.

The next kind of communication is called grapevine communication. It is defined as the flow of information in any direction throughout the organization. This is a form of informal communication. This can flow in any direction, at anytime. Rumors get spread this way. Managers can correct situations by sending correct information down the chain of command.

Grapevine communication is unfortunately used a lot at Borders. I try to correct rumors, but there is no way to correct all of these rumors. Mostly employees start these rumors, but sometimes managers will send rumors through the organization to obtain a correct end result.

The next term I would like to define...

Rossiter, John. Advertising Communications and Promotion Management.
2nd Edition: 1997.
De Bonis, Nicholas. Ama Handbook for Managing Business to Business
Marketing Communications. 1997.
Locker, Kitty. Business and Administrative Communication. 1996.
Lussier, Robert. Management. Springfield College: Springfield,
Massachusetts, 1997. You should cite this paper as follows:

MLA Style
. EssayMania.com. Retrieved on 25 May, 2012 from
    <http://essaymania.com/80890/communication-management>

More College Papers

Communication Is Structure essay
Communication is structure In collapsible corporations, communication is the dynamic structure between the individual members that shapes and guides the progress and actions of the people. It is the communication that coordinates and not formal written procedures. The success of dynamic organizatio

Communication Barriers @ Metamorphosis Studios essay
Communication Barriers at Metamorphosis Studios Facts Two aspiring men shared a dream of creating a multimedia design firm. They wanted to compete with industry giants such as Microsoft and Sega. Clarence Wooten Jr. and Andre Forde wanted to create a company that was different than the corporate e

Commincation Today essay
The business world today is more challenging than it ever has been. Effective communication is one of the many qualities one must have to succeed. It helps one present ideas, manage employees, and handle customers. Presenting ideas is what makes businesses grow and evolve. An idea, being a formula